HECTO – Return & Refund Policy

At HECTO, customer satisfaction is our top priority. We take pride in delivering premium-quality jewelry. If for any reason you are not fully satisfied, please review our policy below:

Returns

• Return requests must be made within 3 days of delivery.

• Items must be unused, unworn, and in original packaging.

• Products showing signs of wear, damage, or alteration will not be accepted.

• Customized or engraved items are non-returnable.

Refunds

• Once your return is received and inspected, you will be notified regarding approval.

• Approved refunds will be processed within 5–7 working days.

• Refunds will be issued via the original payment method or bank transfer.

• Shipping charges are non-refundable.

Exchanges

• Exchanges are allowed only for size issues or manufacturing defects.

• Exchange is permitted one time per order.

  Damaged or Incorrect Orders

  If you receive a damaged or incorrect item, please contact HECTO within 24 hours of delivery with clear photos as proof